Terms of Service

1. Who we are and what these Terms cover

These Terms of Service ("Terms") apply to your use of www.kanditreeservice.com, including every page, form, and tool on it (the "website"). The website is run by KI Tree Service Corp., a Washington corporation doing business as K&I Tree Service ("K&I," "we," "us," or "our").

By using the website or sending us a form, you agree to these Terms. If you do not agree, please do not use the website. You can still call or email us.

If you use the website on behalf of a business, homeowners association, property management company, or other organization, you confirm that you are allowed to accept these Terms for it, and "you" includes that organization.

Our Privacy Policy explains what information we collect through the website and how we use it. It is part of these Terms.

2. How these Terms relate to your job

These Terms cover the website. They are not a contract for tree, lawn, or grounds work. When you hire us, the work is covered by the written estimate, proposal, or agreement you approve for that job, along with any notices Washington or Oregon law requires for it.

If anything in these Terms conflicts with your written estimate or agreement, the estimate or agreement controls for that job.

3. Using the website

You are welcome to browse, read, search, share links, and contact us. In return, please do not:

• use the website for anything unlawful, fraudulent, or harmful;
• submit false information, spam, or a request on someone else's behalf without their permission;
• send automated or bulk submissions through our forms, or try to get around the protections that keep spam out;
• try to reach parts of the website, our systems, or other people's information that are not meant for you, or probe, scan, or test the website's security without our written permission;
• upload or send viruses, malicious code, or anything that could damage or overload the website;
• copy large parts of the website with bots or scrapers, or reuse our content in a way these Terms do not allow;
• pretend to be K&I, a member of our team, or anyone else.

We may block access, ignore or delete submissions, and take other reasonable steps to protect the website and our customers if we believe these Terms are being broken.

4. Advice and information on this website

Our service pages, blog posts, FAQs, help center, and Ask an Expert answers are general information to help you understand your options. They are not a substitute for an in-person look at your trees.

• Trees change. Advice based on a description or photos cannot account for everything a crew sees on site, such as hidden decay, root damage, or movement since the photo was taken. A tree that looks healthy can still fail, especially in a storm. If you are worried a tree is unsafe, keep people and property clear of it and arrange an on-site assessment.
• Rules vary by location. What we say about permits, HOA rules, or city tree codes is general and may be out of date. Your city, county, or HOA has the final word, so check with them before work starts. We are glad to help you work out what is needed.
• We are not your lawyer or insurer. Nothing on the website is legal, insurance, or financial advice. For a property line dispute or an insurance claim, talk to a lawyer or your insurance company.

We work to keep the website accurate and up to date, but it may contain errors or outdated details, and we may correct them at any time. What counts for your job is what is written in your estimate or agreement.

5. Estimates and service requests

Sending a form, calling, or emailing us is a request, not a booking. Work is scheduled only after we confirm it with you directly.

• Estimates are free, with no obligation. Tree size, species, location, access, and condition all affect a job, so we look at the work in person before quoting it.
• You get a written price before any work begins. The scope and price in your written estimate or agreement are what apply to your job, not general descriptions on the website.
• Conditions can change the plan. If we find something on site that changes the work, such as hidden decay, buried obstacles, or new storm damage, any change to the scope or price is agreed with you.
• Scheduling depends on weather and safety. High wind, lightning, ice, saturated ground, and storm demand can all move a start date.
• We may decline a request, for example if it is outside our service area, outside the work we do, or cannot be done safely.

6. Your part when you request work

To help us quote and do the job safely, you agree that:

• The details you give us are accurate to the best of your knowledge.
• You own the property or are authorized to arrange work there. Renters need the owner's approval, and properties in an HOA may need board or management approval.
• You have the right to have the tree worked on. If a tree is on or near a property line, confirm who owns it, or get your neighbor's written permission, before work starts. Washington (RCW 64.12.030) and Oregon (ORS 105.810) can require a person who cuts down or damages someone else's tree without permission to pay up to three times the damages. Tell us about any boundary questions during your estimate.
• You will tell us about hazards we cannot see. Public utility locates do not mark private lines, so let us know about irrigation, septic systems, private electrical or gas lines, invisible pet fences, and anything buried near stumps or work areas. Tell us about pets, gates, and access limits too.
• You will keep the work area clear of people, pets, and vehicles while the crew is working, and follow the crew's safety directions.

7. Payments

The website does not take payments. Please do not enter credit card, bank, or other payment details into any form on the website.

Payment amounts, due dates, accepted payment methods, and any payment plan for a larger project are set out in your estimate, agreement, or invoice. Our FAQ lists the payment methods we currently accept.

If anyone contacts you claiming to be K&I and asks for payment in a way that seems unusual, call us at 1-360-836-9363 to confirm before you pay.

8. Emergencies and response times

Our website forms and email are checked during business hours, Monday to Friday, 8am to 6pm. They are not the right way to report an emergency.

If a tree is on a power line or anyone is in danger, call 911 or your utility first. Stay well clear of the tree and anything it touches. For storm damage that affects access or safety, call us during business hours at 1-360-836-9363.

When you reach out through the website, we follow up within one business day. Scheduling the work itself depends on the job, the weather, and storm demand.

9. Refer a Friend program

Our Refer a Friend program thanks customers who send new customers our way. These rules apply along with the program guidelines on that page:

• The person you refer must be a new customer of K&I Tree Service. Referring yourself does not qualify.
• You receive a $50 account credit after the referred customer's first completed and paid service of $250 or more. The referred customer receives $50 off their initial estimate or invoice.
• There is no limit on how many friends you can refer or how many credits you can earn.
• Account credits can be applied to any future service. They cannot be redeemed for cash.
• If more than one person refers the same customer, the credit goes to the first referral we receive.
• Only share someone's contact information if they have agreed to it. Do not send referrals by spam, bulk messages, or unsolicited texts.
• If you post about the program publicly, such as on social media or a review site, mention that you earn a credit for referrals. Federal Trade Commission rules on endorsements expect that kind of connection to be disclosed.
• We may withhold credit for a referral that breaks these rules or appears fraudulent.
• We may change or end the program at any time. Changes apply only to referrals submitted after the change, and credits you have already earned will be honored.

10. Information you send us

When you send us a form, email, photos, or other information, you confirm that you have the right to share it, and that any information about another person, such as a friend you refer or a tenant at a property, is shared with their permission.

You keep ownership of what you send. You give us permission to use it to respond to you, prepare estimates, do the work, keep business records, and prevent spam and abuse, as described in our Privacy Policy.

Please do not send sensitive information we do not need, such as Social Security numbers, bank or card details, or medical information.

Suggestions about our website or services are always welcome. If you send one, we may use it to improve what we do without owing you anything for it. This does not apply to reviews you post elsewhere, which stay yours.

Sending an application through our Careers page does not guarantee an interview or a job offer.

11. Your reviews

You are free to share honest opinions about our work, good or bad, on any review site or social platform. Nothing in these Terms limits that right, and we will never charge a fee or penalty because of an honest review.

12. Our content and brand

The text, photos, graphics, logo, page design, and other content on the website belong to K&I or to the people who license it to us, and are protected by copyright and trademark law.

You may view and print pages for your own personal, non-commercial use, and you are welcome to share links to any page. Without our written permission, you may not copy, republish, sell, or modify our content, or use our name, logo, or photos in a way that suggests we endorse you or are connected with you.

If you believe something on the website infringes your copyright, email info@kanditreeservice.com with a description of your work, where it appears on our website, your contact information, and a statement that you believe in good faith the use is not authorized. We will review it and respond.

13. Links to other websites

The website may link to other sites, such as review platforms, maps, city and county permit pages, and industry resources. We do not control those sites and are not responsible for their content, accuracy, privacy practices, or availability. Their own terms and privacy policies apply when you visit them.

14. Website availability and changes

We may update, change, or remove any part of the website at any time, including the services listed, articles, and features. We do not promise that the website will always be available, uninterrupted, or free of errors, and we may take it offline for maintenance or security reasons.

15. Disclaimers

The website is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties about the website itself, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

This section is about the website only. It does not change any rights you have regarding work we perform at your property, which are governed by your written estimate or agreement and by law.

16. Limits on our liability

To the fullest extent the law allows, K&I and its owners, officers, employees, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising from your use of, or inability to use, the website. For any claim about the website itself, our total liability to you is limited to $100.

These limits do not apply to:

• work we perform at your property, which is governed by your written estimate or agreement and applicable law;
• harm caused by our gross negligence, fraud, or willful misconduct; or
• any liability the law does not allow us to limit.

Nothing in these Terms takes away rights you have under Washington, Oregon, or other consumer protection laws that cannot be waived by contract.

17. Your responsibility for misuse

If you break these Terms, misuse the website, or send us someone else's information without their permission, and that leads to a claim against K&I, you agree to cover the reasonable losses and costs that result, to the extent the law allows.

18. Resolving disputes

• Talk to us first. Most concerns can be settled with a phone call. If you have a problem with the website or with us, contact us at 1-360-836-9363 or info@kanditreeservice.com and describe the issue. We will do the same if we have a concern. Each of us agrees to try in good faith to resolve it informally for at least 30 days before starting a court case, except for small claims cases or when urgent relief is needed.
• No forced arbitration. These Terms do not require arbitration. Either of us can take a dispute to court.
• Washington law applies. These Terms are governed by the laws of the State of Washington and applicable federal law, without regard to conflict of law rules.
• Where a case is heard. A court case about these Terms or the website will be brought in the state courts in Clark County, Washington, or the federal courts for the Western District of Washington. Either of us may instead bring a qualifying claim in small claims court where you live or where the work was done.
• Your local protections still apply. If you live in Oregon or another state, you keep any protections that state's law gives you that cannot be waived by contract.

19. Changes to these Terms

We may update these Terms from time to time, for example when we change the website or our programs, or when the law changes. When we do, we will post the new version on this page and change the "Last updated" date at the top.

Changes apply from the date they are posted, and only going forward. They do not affect a dispute that arose before the change, and they do not change any estimate or agreement you have already approved.

20. Other legal terms

• Severability. If a court finds any part of these Terms unenforceable, that part will be limited or removed only as much as needed, and the rest stays in effect.
• No waiver. If we do not enforce part of these Terms right away, we can still enforce it later.
• Entire agreement. These Terms and our Privacy Policy are the full agreement between you and K&I about the website. Your written estimates and agreements cover our work.
• Transfer. You may not transfer your rights under these Terms to someone else. We may transfer ours to a business that takes over the website or K&I Tree Service.
• Lasting terms. Sections that by their nature should continue after you stop using the website, such as the disclaimers, the limits on liability, and resolving disputes, keep applying.
• Headings and summary. Headings and the short version at the top make these Terms easier to read. They do not limit what the Terms say.

21. Contact us

Questions about these Terms? We are happy to explain anything on this page.